| Question | Answer |
| critique of face negotiation | Most cross-cultural researchers analyze different cultures from a highly interpretive perspective |
| interaction skill | ability to communicate appropriately, effectively, and adaptively in a given situation |
| mindfulness | recognizing that things are not always what they seems and therefore seeking multiple perspectives in conflict situations |
| knowledge | most important dimension of facework competence, ideas to help understand difference cultures |
| third party help | a method of conflict management in which disputing parties seek the aid of a mediator, arbitrator, or respected neutral party to help them resolve their differnces |
| passive aggression | making indirect accusations, showing resentment, procrastination, and other behaviors aimed at thwarting another's resolution of conflict |
| emotional expression | managing conflict by disclosure or venting of feelings |
| integrating | problem solving through open discussion; collaborating for a win-win resolution of conflict |
| dominating | competing to win when people's interests conflict |
| compromising | conflict management by negotiation or bargaining; seeking a middle way |
| obliging | accommodating or giving in to the wishes of another in a conflict situation |
| avoiding | responding to conflict by withdrawing from open discussion |
| face-giving | the other-concerned facework strategy used to defend and support another person's need for inclusion |
| face-restoration | the self-concerned facework strategy used to preserve autonomy and defend against loss of personal freedom |
| self construal | self-image; the degree to which people conceieve of themselves as relatively autonomous from, or connected to, others |
| interdependent self | values we-identity, emphasizes relational connectedness and is closely aligned with collectivism |
| independent self | values I-identity and is more self-faced oriented |
| individualistic culture | wherein people look out for themselves and their immediate families; I-identity; a low-context culture |
| collectivistic culture | wherein people identify with a larger group that is responsible for providing care in exchange for group loyalty; we-identify; high-context culture |
| facework | specific verbal and nonverbal messages that help maintain and restore face loss, and to uphold and honor face gain |
| face | the projected image of one's self in a relational situation |
| John Oetzel | co-researcher of face-negotiation theory |
| Stella Ting-Toomey | founder of face-negotiation theory |
23 cards - created apr 19, 7:22pm
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